Newsletter

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28th February 2012

Launch of New NSL Inspection Centres and Contact Centre

Transport for London have outsourced the private hire inspection service to NSL Ltd and there are six inspection centres located around the London area.

  • West - Heston – 20A Airlinks Industrial Estate, Spitfire Way, Heston TW5 9NR (map)
  • North - Enfield – Unit 2 Watermill Centre, Edison Road, Enfield EN3 7XF (map)
  • East – Crayford – Unit Q1, Acorn Industrial Park, Crayford, Kent DA1 4AL (map)
  • South – Coulsdon – Unit B5 Redlands, Ulswater Crescent, Coulsdon CR5 2HT (map)
  • Central East –  Canning Town – 1 North Crescent, Canning Town, E16 4TL (map)
  • Central West – Staples Corner – Unit 2 Aquarius, Staples Corner, Priestly Way, NW2 7AN (map)

To book an appointment to get your vehicle inspected and licensed call the NSL Call Centre on 0343 222 5555.

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12th February 2103

London Taxi Drivers New Design Licences and Area Identifiers

In March 2013, TfL will commence issuing replacement licences and area identifiers to all licensed London taxi drivers.

The new licences and area identifiers will be of a similar design to existing ones but will contain a number of new security features. In addition, following feedback from the trade, the new suburban area identifiers will have a larger space to show the areas for which a driver is licensed to ply for hire.One of the key reasons for replacing all taxi driver licences and area identifiers is to combat fraudulent licences.

The introduction of the area identifiers has highlighted issues that have existed within the trade for a number of years. Between March and December 2012 some 27 arrests have been made by the police for the use of fraudulent documentation. Of these, a number were completely unlicensed drivers that had received no character and medical checks or undertaken the Knowledge of London. These drivers are putting the public at risk and also damaging the earnings and reputation of legitimate taxi drivers.Accompanying the new documents will be instructions advising how to return existing documents to TfL.

Any driver who has not received his or her replacement licence and area identifiers by 31 March 2013 should contact us via support@tph.tfl.gov.uk or 0845 602 7000. In order to facilitate this change a number of drivers were recently asked to submit passport size photographs which will allow a digital version to be reproduced on their licence. Any driver who has not yet responded to this request is urged to do so without further delay. Until a new photograph is provided we will be unable to issue the replacement licence and identifiers. Photographs can be emailed to TPHphotos@tfl.gov.uk or posted to:Taxi Driver Photographs 4th Floor, Green Zone Palestra 197 Blackfriars Road London SE1 8NJ

After 31 March 2013 any driver not displaying new style identifiers will be liable to compliance action therefore it is imperative that drivers provide a photograph as requested.Through the issue of the new licences and area identifiers which contain additional security features, along with continuing to undertake regular compliance checks, we will be able to safeguard the public from rogue drivers and protect the reputation and the earnings of the taxi trade.

John Mason12 February 2013    

Director Taxi and Private Hire

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8th February 2013

RE: Vauxhall Gyratory to be part closed this weekend

The Vauxhall Gyratory will be part closed this weekend to finish the clear-up work following the recent helicopter crash. Further information about this is available in the press notice below.

Regards

Transport for London – London Taxi and Private Hire  

For enquiries email tph.enquiries@tfl.gov.uk

For licensing information visit the TfL website or try TfL’s Common Questions Section

You can now follow us on Twitter @TfLTPH

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Vauxhall Gyratory to be part closed this weekend to finish clear-up work following the helicopter crash on 16 January

  • No access to Vauxhall Bridge northbound planned between 05:00 on 9 February and 05:00 on 11 February to allow for the removal of the 800 tonne temporary crane
  • Nine Elms Lane remains closed between Battersea Park Road and the Vauxhall one way system in both directions
  • TfL and Brookfield Multiplex, the construction company, continue to work to complete these repairs and reopen the road as quickly and safely as possible

Following the helicopter crash in Vauxhall on 16 January, Transport for London (TfL), its contractors, the emergency services and Brookfield Multiplex, the construction company whose crane was damaged in the incident, have been working hard to carry out repairs and reinstate normal operation of the roads as quickly as possible.

Constructing a crane of this size and nature is a slow and intricate process which severe weather can have a huge effect on progress. Due to recent high winds, some of which have reached in excess of 35 kilometres per hour, and heavy fog around the Vauxhall area, Brookfield Multiplex’s work to repair the 190m crane on St Georges Tower took longer than originally planned and will now be completed this weekend.

This has meant that there will be no access to Vauxhall Bridge and restricted access to the Vauxhall gyratory this weekend to remove the 800 tonne temporary crane and allow the road network to become fully reopened.

During the closure, diversions will be temporarily reinstated to direct traffic away from the area and drivers informed through a range of channels, including via the TfL website, Twitter feeds and on-street signs.

London Underground and National Rail services through Vauxhall Station and the Vauxhall bus station will continue to operate as normal across the weekend.

Leon Daniels, Managing Director of Surface Transport at TfL, said: “Our staff and contractors continue to work to minimise disruption to people travelling through the Vauxhall area following the recent terrible incident.  While I can appreciate the frustration that local businesses and road users have felt about these prolonged road closures, the nature of these works meant that they need to be carried out with the highest level of safety.

“The part closure of the Vauxhall Gyratory this weekend will allow the final phase of works to be carried out and we continue to work around the clock to allow these roads to be fully reopened as quickly and as safely as possible.”

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23rd January 2013-

Further Update: Further Clarification on new vehicle licensing requirements (By John Mason. Director, Taxi & Private Hire)

Further to previous notices, this notice provides additional information and clarification regarding the new vehicle licensing service provided by NSL Limited, specifically the MOT process for taxis and the application of licence fees.

Vehicle Licensing Service Provider
SGS will cease providing vehicle licensing services on behalf of TfL on 27 February 2013 when the responsibility will transfer to NSL.
To book a vehicle inspection on or after 28 February 2013 contact 08432 241 777 To book a vehicle inspection before 28 February 2013 contact 0845 378 2345

Fees
The fee payable for taxi and private hire vehicle inspections is reviewed annually and is based on the cost incurred by TfL to deliver licensing services.
New fees will be applicable from 2 April 2013 and TfL are currently in the process of approving these. While we anticipate there will be a reduction in these fees we are unable to announce details at this stage.

Please note all inspections undertaken prior to 2 April 2013 will be charged at the current fee.

We understand some owners booking their inspections feel aggrieved at paying the current charge, however, as with any fee review there is a date when new fees will apply. In previous years where fees have increased from April, owners booking inspections before the annual increase have benefited from booking at the lower charge.

Vehicle owners who book their annual inspections now for an early April appointment will benefit from this anticipated lower fee when booking at same time in future years.

Given the significant change taking place we strongly advise vehicle owners to continue to book early to ensure they guarantee a slot for inspection.

Licence Duration
Please note there are no changes to the length of a vehicle licence as a result of the transition in service provider. Currently vehicles can be tested up to a maximum of 30 days prior to expiry of your existing licence. If your vehicle passes the inspection first time, your new licence period will be calculated from the expiry date of your current licence, however, this does not apply if the vehicle fails the inspection.

New Taxi Licensing Regime and MOTs
As you were informed in Notice 01/13 the new taxi licensing system will commence on 1 March 2013 and will require all taxis to undertake two standard (class 4) MOTs per year.

Only taxis licensed under the new system will require a MOT and these must be no more than 14 days old on date of testing.

NSL taxi inspections will be shorter in duration, reducing from the current average of 30 minutes to an estimated 20 minutes. Inspections will include the issue of licence plates, a meter check and other taxi specific aspects of the vehicle not covered by the MOT. We will not as routine duplicate the MOT inspection process, however, please note that as the Licensing Authority for London, TfL still has a legal duty and responsibility to ensure any vehicle licensed by us as a taxi or private hire vehicle is safe and roadworthy regardless of whether an MOT has been issued within 14 days in line with the new licensing system.

TfL maintains the authority, and will use it, to fail vehicles where we feel it does not meet clear, basic safety standards.

As is already the case taxi owners will have the ability to challenge any decision made by licensing officers through an escalation process. All appeals can be made to the inspection centre customer liaison or team leader.

We are working hard to ensure a smooth transition to NSL and will continue to keep you informed of changes. Further communications including reminders of the new taxi licensing system and the service that will be provided by NSL Ltd will be sent out over the next eight weeks.

We appreciate your patience and understanding and would strongly recommend that you register to receive regular email updates via our distribution list by contacting TPH.Enquiries@tfl.gov.uk

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20th January 2013 -

Update: Temporary booking line for vehicle inspections

As part of the changeover in service provider from SGS to NSL a separate booking number has been set up for vehicle inspections depending on when you want the inspection to take place. ​To book an inspection now to take place on or after 28 February 2013 please ring 08432 241 777.

For any inspection to take place before the 28th Feb continue to use the existing telephone number 0845 378 2345. ​

From the 28 February you will be able to continue to use the current 0845 378 2345 to book all vehicle inspections

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